Terms & Conditions
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Introduction
These are County Secure Ltd. Terms & Conditions. They tell you:
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The rules for using our services
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What you can expect from County Secure Ltd.
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Your rights and responsibilities
2. When These Terms Apply
Please ensure you read these terms before using our services. By using our services, you agree to these terms. You’re also agreeing to our:
Terms of Use, Privacy and Cookie policies.
The latest version always applies, and we’ll usually only make updates when we offer a new service, change how we provide a service, or have to comply with a new legal requirement.
3. What Do We Mean by “Services”?
Anything offered by County Secure Ltd either paid or unpaid.
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Enquiries
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Professional Advice
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Quotations
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Project Work
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Installations
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Repair Work
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Call Outs
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Servicing
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Guarantees
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4. Terminology
For the purpose of these terms & conditions the following words have these meanings:
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“Us, We, Our, The Company” refers to County Secure Ltd. or our trading name County Secure Double Glazing Repairs.
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“You” refers to you: The customer (The person or organisation for whom we agree to carry out work for and/or supply or materials to).
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“Engineer” refers to a representative of County Secure Ltd that carries out work for the company.
We reserve the right to refuse or decline to undertake any work including quoting. We reserve the right and at our absolute discretion, to designate the Engineer, Glazier, Locksmith who will represent us.
5. Hourly Rate Work
The total charge to you will consist of the cost(s) of:
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Labour (the amount of time spent by the engineer carrying out work) including all reasonable time spent in obtaining non-stocked materials, charged in accordance with our current hourly rates.
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Materials supplied by us.
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You will only be charged for the time spent related to your work. All other time, i.e. lunch breaks, is non-chargeable. All charges are subject to VAT at the prevailing rate.
6. Quoted Fixed Price Work
The total charge to you will be given as a firm cost (manifest errors exempted) inclusive of labour & materials. All costs are subject to VAT at the prevailing rate.
Where a written quotation has been supplied to you, the total charge outlined in the quotation should not exceed the total charge, but may be revised in the following circumstances:
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If, after submission of the quotation, you instruct us (either in writing or verbally) to carry out additional work not referred to in the original quotation.
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If, after submission of the quotation, there is an increase in the price of materials.
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If, after submission of the quotation, it is discovered that further work needs to be carried out which were not anticipated when the quote was prepared.
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If, after submission of the quotation, it is discovered that there was a manifest error when the estimate was prepared.
Should you require an Insurance Report (in addition to a quotation and invoice) a nominal charge of £45.00+ VAT will be made.
We are not under any obligation to provide you a quotation and will only be bound by quotations given in writing to you and signed by an authorised representative. We will not be bound by any quotations given verbally or in which manifest errors occur.
7. Special Offers & Incentives
From time to time and at our discretion, we may promote special offers offers and incentives, these will be clearly outlined and include any specific terms & conditions. Offers and incentives may only be used in conjunction with each other at our discretion.
8. Material Collection
Occasionally we may have to leave site to collect additional parts and materials. Time taken will be kept to a minimum and within reason and should not exceed 45 minutes.
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In the unforeseen circumstances that the collection time is likely to exceed 45 minutes you will be notified of the reason.
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Only one engineer is permitted to leave the job to collect the required materials/parts.
9. Invoices & Payment
Upon your agreement for us to carry out quoted or pre-arranged work, a deposit payment of 50% of the total cost is payable immediately. We reserve the right to request full payment in advance at our discretion.
Upon completion of work you will required to pay immediately. Our engineers are authorised to take payment. Acceptable payment methods are credit/debit card or cash.
Invoicing or payment on account must be agreed in writing prior to works commencing. Invoice payments are due upon receipt. County Secure reserve the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 5% over the base interest rate until we receive payment in full.
You accept sole liability to make payment in full, unless you disclose when initially instructing us, to carry out work and, or supply materials that you are acting on behalf of a third party.
10. Timekeeping
When the date and, or time for work to be carried out is agreed, we will endeavour to ensure that the engineer attends accordingly. We accept no liability in respect of the non-attendance or late-attendance on site of the engineer, or for the late or non-delivery of parts or materials from our suppliers.
We will not be liable for any delay, or for the consequences (consequential loss) of any delay relating to carrying out our obligations.
If there is any delay beyond our reasonable control we will be entitled to a reasonable extension of time to carry out obligations.
11. Cancellation
If you need to cancel (or rearrange) your scheduled work, you must notify us (preferably by telephone) by the end of the working day before the scheduled work. Cancellations made further in advance should also be made by telephone, and you should request written confirmation from us, so that you are not liable to be charged.
If you cancel your scheduled work the day that the work is being carried out, you will be liable for the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original quotation.
12. Satisfaction
County Secure Ltd. are totally committed to providing professional, quality service to every customer. If, after we have carried out the work, you are not wholly satisfied with our service(s) you must provide us full details in with writing (either email or post) within 10 days. You must allow us, and or our insurers, the opportunity to inspect and carry out any remedial work where appropriate. If you fail to notify us, as outlined above, then we will not be liable in respect of any defects in the work carried out.
13. Guarantee
For your peace of mind, we provide a 12 month guarantee on labour carried out by a County Secure engineer, in respect of faulty workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties.
The guarantee will become null & void if the work or parts supplied by us are subject to misuse or negligence. Repaired, modified or tampered with by anyone other than a County Secure engineer.
We will accept no liability, or guarantee suitability of materials supplied by you & will accept no liability for any consequential damage or fault.
We will not guarantee any work in respect of any work undertaken on instruction from you and against the written or verbal advice of a County Secure engineer.
Work is only guaranteed in respect of work directly undertaken by us and with full payment having been made. Any faults arising from recommended work which has not been undertaken by us will not be guaranteed.
Where we agree to carry out work on windows and doors of inferior quality (or over 15 years old) no warranty is given in respect of such work and we accept no liability in respect of the effectiveness of such work or otherwise.
14. Liability
We will only be liable for rectifying our own guaranteed work, and will not be held responsible for any ensuing damage or claims resulting from other work that was overlooked or subsequently recommended and not undertaken at the time.
We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by a County Secure engineer either verbally or indicated in ticked boxes or in our comments, notes or recommendations.
We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
15. Title of Goods
Goods supplied or delivered by us to you, or your premises, shall remain our property until paid for by you in full. Whilst goods remain our property we have the absolute authority to:
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Retake, sell or otherwise deal with or dispose of all or any part of these goods.
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Enter any premises, at any time and without notice, in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
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Seek a court order to prevent you from selling, transferring or otherwise disposing of such goods.
16. General
These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except in writing and signed by both a Director of our company and you.
Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you.By entering into a contract with us you agree to waive the right to apply any of these terms and conditions.
Terms and conditions, and any contracts between us and you, shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of English law.
County Secure Ltd. Is a company incorporated in England and Wales Our Registered company number: 12051447
Our registered office: The Old Coach House, *83a Victoria Road, Farnborough, GU14 7PP
Our registered VAT number: 361679961